customer service and compassion are what's wrong with this country. What happened ? We as Americans used to be compassionate and really cared about others and now this is what it has come to me. So very sad that in one's time of need we can't reach out and lend a hand. I try to live as a better person than this and it's a prime example of who I don't want to be so thank you for being a horses face so that I can lead by kindness and caring and not like this.